"Word did not save document" error.

[sikittle]

Hi,

At my company we're using a custom CRM which runs on SBS 2003, and interfaces with the Documents Storage part of the Sharepoint server.

The CRM is webbased, written in ASP.NET. Office files are created via the site, saved and editted in place, as they are on the Sharepoint Documents management section.

It all works well, however, very occassionally, we get a "Word did not save the document" error message after the document has been loaded into Word.

Does anyone know what causes this? I can't figure it out. It seems to be copmletely random. Closing the document down, and reopening it will then almost always allow it to be saved. It seems to happen completely randomly.

I've been through Office Update on all the clients (we're using Office 2003) and Windows Update on the Small Business Server 2003 machine.

Any ideas on this would be greatly welcomed,

Thanks

Simon

 

[Thomas2000]

Hello Simon,

Just a thought (but you probably have already checked this). When a save problem occurs, have you checked so that the document is not opened with read only rights? Since your problem occurs randomly it might be something to do with rights on the document.

Just a thought

Regards,
Thomas

 

[sikittle]

hey,

thanks for your reply! i'm having such a hard time discovering what's up with this error it's untrue.

I hadn't checked the above, the thing is, i don't think it's a problem.

You see, each document is created dynamically from a template when the user presses a button on the webpage.

It then appears in a list attacahed to a specific company (it's a CRM website) which then allows them to open and edit the document.


But, there are only about 4/5 templates. Sometimes opening a document and saving it works, sometimes it doesn't.

It doesn't seem to be related to the type of document (Which template was used), or which client machine, I can't find anything it's related to.

I wondered if it was something to do with the dates on the machines, like, if the server was behind the others time-wise it might refuse to save documents into the future or something wierd but I've looked at that stuff and nothings helped.

many thanks for the thoughts,

- Simon