All,
I am experiencing a very unique and hard to troubleshoot problem with one of my Citrix servers. Below I have detailed my environment and the situation. Any assitance would be greatly appreciated.
Environment Description:
2- Citrix Servers:
* Load-Balanced
* One DELL PowerEdge and the other Compaq
* Windows NT Server 4.0, TSE w/SP6
* Citrix Metaframe 1.8 (Build 663, SP2)
* Each running Microsoft Office 2000 (problem server was
updated to Office SP3 as possible fix but did not resolve issue).
Challenge:
* New network accounts placed in Domain Users group cannot use MS Office on Compaq Citrix server but can use it on the DELL Citrix server.
* Existing accounts (before 6 months ago) can use MS Office on either server.
* If new network account is given Administrator rights then it can use Office.
* Domain User group has Read (RX) (RX) rights to the directory with "Word" in it.
* Network account has FC in directory I am trying to save file in.
* Following is listing of results when trying to use MS Word
with new account:
o Upon attempt to save doc got error: "Word
cannot complete the save due to a file permission error: (S:\USSM Share\testlapp\test.doc)
o Clicked OK => got msg: "Do you want to
retry the Save." Options are "Yes" or "No".
o Clicked "Yes" => a "Save as" box opened with
"~WRL0001.tmp" in the "Filename" field and directory is one where network account has FC rights.
o Clicked "Save" => "Word cannot complete the
save due to a file permission error (S:\USSM Share\testlapp\"~WRL0001.tmp).
o Clicked "OK" => got msg "Saving the
AutoRecovery file is postponed for ~WRL0001.
o Clicked "OK" => taken back to document but
the name of file has changed from "Document1" to "~WRL0001."
o Attempted to "Save" => no apparent response.
o Attempted to "Save as" => appeared to save
document. I checked the directory outside of Word and doc was there.
o Attempted to close Word => msg: "Word cannot
complete the save due to a file permission error
(M:\WTSRV\Profiles\....\Normal.dot).
o Clicked "OK" => "Save as" box opens with
"Normal" in "Filename" box.
o Clicked "Save" =>msg: "Word cannot complete
the save due to a file permission error (M:\WTSRV\Profiles\....\Normal.dot).
o Clicked "OK" => taken back to "save as" box
o Clicked "Cancel" => Word document closed and
screen was blank.
o Attempted to close Word => "Changes have
been made that affect the Global template, Normal. Do you want to save those
changes?"
* Clicked on "Yes" => msg: "Word
cannot complete the save due to a file permission error
(M:\WTSRV\Profiles\....\Normal.dot).
* Click "OK" => Word screen is blank.
* Clicked on "No" => msg: "Word cannot
complete the save due to a file permission error (S:\USSM
Share\testlapp\"~WRL0001.tmp)
* Click "OK" => document opened again.
Other Information:
* I think problem began in October of 2002. Do not add people very often.
* Records do not indicate anything being added to or deleted from the suspect server right before that time.
Thank you,
Michael K. Johnson
mjohnson@ussmi.com
I am experiencing a very unique and hard to troubleshoot problem with one of my Citrix servers. Below I have detailed my environment and the situation. Any assitance would be greatly appreciated.
Environment Description:
2- Citrix Servers:
* Load-Balanced
* One DELL PowerEdge and the other Compaq
* Windows NT Server 4.0, TSE w/SP6
* Citrix Metaframe 1.8 (Build 663, SP2)
* Each running Microsoft Office 2000 (problem server was
updated to Office SP3 as possible fix but did not resolve issue).
Challenge:
* New network accounts placed in Domain Users group cannot use MS Office on Compaq Citrix server but can use it on the DELL Citrix server.
* Existing accounts (before 6 months ago) can use MS Office on either server.
* If new network account is given Administrator rights then it can use Office.
* Domain User group has Read (RX) (RX) rights to the directory with "Word" in it.
* Network account has FC in directory I am trying to save file in.
* Following is listing of results when trying to use MS Word
with new account:
o Upon attempt to save doc got error: "Word
cannot complete the save due to a file permission error: (S:\USSM Share\testlapp\test.doc)
o Clicked OK => got msg: "Do you want to
retry the Save." Options are "Yes" or "No".
o Clicked "Yes" => a "Save as" box opened with
"~WRL0001.tmp" in the "Filename" field and directory is one where network account has FC rights.
o Clicked "Save" => "Word cannot complete the
save due to a file permission error (S:\USSM Share\testlapp\"~WRL0001.tmp).
o Clicked "OK" => got msg "Saving the
AutoRecovery file is postponed for ~WRL0001.
o Clicked "OK" => taken back to document but
the name of file has changed from "Document1" to "~WRL0001."
o Attempted to "Save" => no apparent response.
o Attempted to "Save as" => appeared to save
document. I checked the directory outside of Word and doc was there.
o Attempted to close Word => msg: "Word cannot
complete the save due to a file permission error
(M:\WTSRV\Profiles\....\Normal.dot).
o Clicked "OK" => "Save as" box opens with
"Normal" in "Filename" box.
o Clicked "Save" =>msg: "Word cannot complete
the save due to a file permission error (M:\WTSRV\Profiles\....\Normal.dot).
o Clicked "OK" => taken back to "save as" box
o Clicked "Cancel" => Word document closed and
screen was blank.
o Attempted to close Word => "Changes have
been made that affect the Global template, Normal. Do you want to save those
changes?"
* Clicked on "Yes" => msg: "Word
cannot complete the save due to a file permission error
(M:\WTSRV\Profiles\....\Normal.dot).
* Click "OK" => Word screen is blank.
* Clicked on "No" => msg: "Word cannot
complete the save due to a file permission error (S:\USSM
Share\testlapp\"~WRL0001.tmp)
* Click "OK" => document opened again.
Other Information:
* I think problem began in October of 2002. Do not add people very often.
* Records do not indicate anything being added to or deleted from the suspect server right before that time.
Thank you,
Michael K. Johnson
mjohnson@ussmi.com
