"this document cannot be marked for voiding" 1

[Alcar]

this is the new thing today on our production server.

our AR/AP lead was voiding some invoiced and this one in particular had a credit memo.
When he tries to void the invoice he gets this message:

"this document cannot be marked for voiding. I t has been either partially applied or is on hold"

what should I do?

Daren J. Lahey
Programmer Analyst
FAQ183-874 contains Suggestions for Getting Quick and Appropriate Answers to your questions.

 

[PTina]

Check to make sure the invoice is not on hold and check the invoice to see if there is an unapplied amount.

The document needs to be fully applied and in history before the system will allow you to void it.

You will need to do a dummy credit memo or payment for the unapplied amount and apply it to the invoice. Once the invoice is fully applied it will move to history and you should have no problems voiding it.

 

[Alcar]

That worked.
Thanks =)

Daren J. Lahey
Programmer Analyst
FAQ183-874 contains Suggestions for Getting Quick and Appropriate Answers to your questions.