"The operation failed" when trying to open an inserted email item

[manikm]

We're having a problem with Outlook 2003 - the problem is this, if we insert an item (another email) into an email and send it - the person opening the email can view the inserted item once, but if they close it, and try to re-open it, Outlook says "The operation failed".

You have to exit Outlook and go back in to be able to open the item again.

WEIRD!!!

 

[vcsinfo]

Setup a new prfile, works everytime for me.

 

[manikm]

this is company wide though mate!

not just me.

 

[manikm]

PS did you mean a windows profile, or a mail profile?

 

[AsokTheIntern]

Manik,

we run Outlook 2002 and i see that a lot when users paste and copy attachments between mails (i know, an item is not an "attachment"). This is a know error at Microsoft, see the links below:

http://support.microsoft.com/kb/308548/en-us

FIX: "Operation Failed" error message when you try to paste a file into a message in Outlook 2002, or the file is not attached when you try to attach it in Outlook 2002
and

http://support.microsoft.com/kb/312354/en-us

You receive the "The operation failed. An object could not be found" error message when you click Send and Receive in Outlook 2003 and Outlook 2002

Its not 100% what you are describing, but the root to the operation failed error is nevertheless always the same.

Cheers
Sebastian

 

[bchbrowner]

You could turn on Cached Exchange Mode within the users Outlook profile.