I'm getting the following msg: "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again." Problem is that I checked the connection by hot syncing my boyfriends palm lllc to see if it was the serial port or connection(we have the same models)and his works fine. I notice when the hot sync starts that it doesn't show a user name for mine (it does show his user name on the other) but I have that all set up like I did before when it worked...any suggestions? Maybe I need to figure why it's not showing MY user name when it syncs?? %-)