"Special Characters" in route call

[brewerdude]

I'm trying to reroute a call in a script using AT&T's transfer connect. Unfortunately the script won't activate when I put an * in the number. Is there any way to get Symposium to accept it?

I also tried putting the * in the NCFW of an ACD and in the DCFW of a phantom, and both got refused too.

 

[DancingDave]

BD, alas, Symposium will only accept numeric inputs when collecting digits (I'm assuming that this is what you are referring to).

DD

 

[brewerdude]

Well, am trying to do a ROUTE CALL - the first 'number' needs to be an asterisk - *8 is the trigger to transfer a call back to the network.

It's crazy that Nortel didn't build Symposium to allow * or # in a digit string.