this is a very puzzling problem. I am going to give you the problem as it developed.
On another computer (my desktop) I have XP Professional installed and it works extremely well given this is an older computer.
All was well until I updated Firefox to Version 25...I was attacked by a fake Facebook virus originating from the Mozilla folder on my C drive...My Norton Security did its job and stopped the attack cold....when I was on the bowser later I noticed I had a "Bettersurf" installation that I had not authorized as the update to version 25 was automatic....I also looked in my Update options that I had in the exceptions not only Mozilla but something else added which I did not authorize (forget what it was I deleted it immediately in anger.
I disabled the Bettersurf extension and all was fine except a couple of days later three was another update from FireFox to version 25.0.01...okay I thought they are fixing that problem and updated....
all was fine for the duration of that session but next day when I started the browser...I had no access to the internet...the only thing that works is Norton Internet Security LiveUpdate...when I run their autofix there is a problem but even this software cannot communicate the problem over the web....ONLY liveupdate works.
Contacted Norton via telephone and spent an hour over the phone trying to resolve this (Firefox is no help on this issue). We take down the Norton firewall and do not enact the windows firewall....the browser still does not work. Norton suggests it is an internet provider problem.
I have 2 computers on this modem for my provider....my netbook is WiFI and the desktop is direct cable connection. Spent an hour on the phone with tech support with the provider (it is midnight so they had time)...the connection to the modem looks fine but we cannot send a PING out from my desktop.
I have uninstalled Firefox from the desktop....IE7 does not work, Skype does not work....but freaken Norton liveupdate works fine
Tech tips has always been a fine resource for solving my problems...I hope you give me some direction on this one as no one has solved it.
I have now got grave suspicions about Firefox....seems the last 2 installations are acting like a trojan now....Overall prior to this I really liked them.
Any help appreciated
Jim Broadbent
On another computer (my desktop) I have XP Professional installed and it works extremely well given this is an older computer.
All was well until I updated Firefox to Version 25...I was attacked by a fake Facebook virus originating from the Mozilla folder on my C drive...My Norton Security did its job and stopped the attack cold....when I was on the bowser later I noticed I had a "Bettersurf" installation that I had not authorized as the update to version 25 was automatic....I also looked in my Update options that I had in the exceptions not only Mozilla but something else added which I did not authorize (forget what it was I deleted it immediately in anger.
I disabled the Bettersurf extension and all was fine except a couple of days later three was another update from FireFox to version 25.0.01...okay I thought they are fixing that problem and updated....
all was fine for the duration of that session but next day when I started the browser...I had no access to the internet...the only thing that works is Norton Internet Security LiveUpdate...when I run their autofix there is a problem but even this software cannot communicate the problem over the web....ONLY liveupdate works.
Contacted Norton via telephone and spent an hour over the phone trying to resolve this (Firefox is no help on this issue). We take down the Norton firewall and do not enact the windows firewall....the browser still does not work. Norton suggests it is an internet provider problem.
I have 2 computers on this modem for my provider....my netbook is WiFI and the desktop is direct cable connection. Spent an hour on the phone with tech support with the provider (it is midnight so they had time)...the connection to the modem looks fine but we cannot send a PING out from my desktop.
I have uninstalled Firefox from the desktop....IE7 does not work, Skype does not work....but freaken Norton liveupdate works fine
Tech tips has always been a fine resource for solving my problems...I hope you give me some direction on this one as no one has solved it.
I have now got grave suspicions about Firefox....seems the last 2 installations are acting like a trojan now....Overall prior to this I really liked them.
Any help appreciated
Jim Broadbent
