""Reply"" option--configuration of CID reply number

[polarbear85]

I have an MICS 6.1 with Startalk Flash 2.0, ISDN-PRI
Caller ID is provided over the PRI, which works fine.

My question regards use of the "reply" option from a logged call, or replying to a voice mail. When the user selects either of these options, the phone displays:
555-1234 (614) or
555-9999 (740)

This is the case regardless of the area code the call originated from. The 614 call can be dialed as 7 digits, but the 740 call must be dialed as 11 digits. However, the MICS only dials 7 digits, unless the user manually enters the 1 and area code.

Further, all outside calls require a 9, of course, and the user has to manually enter that for the function to work, even on a call that can be dialed a 7 digits.

This "reply" function could be really handy, but with the above limitations, it's almost worthless.

I've scoured the installation guide for any mention on how to make this feature work correctly, but have come up dry. We don't have any call routing set up, since everything goes to the same carrier over the PRI. I wonder if perchance that is how the MICS is supposed to know what to do.

What do I need to configure so the reply feature puts in the 1 and area code in when required, and preferably the leading 9, too? Or did Nortel drop the ball on this one?

 

[curlycord]

Make sure the mailbox has an outdial route assigned in admin programming of vmail (F983) and use the TRIM feature within the reply feature to insert more numbers if needed.

 

[lowradiation]

For this to happen automatically you need to build a dialing translation table - this can be found in F983 then dial 88 and then enter your input and output values - for a thorough explanation just look under Building a Dialing Translation Table in your manual

 

[curlycord]

Not available on the Flash I dont think.....only NAMs and CP's.

 

[telemarv]

I think Curly's right

 

[curlycord]

Maybe the KSU Routing can assist?

 

[polarbear85]

There's no mention of Dialing Translation Tables (or any other of the two digit options like 11, 22, etc.) in the Flash manuals I have, and I believe I have all the manuals, so my guess is Flash doesn't support them.

Routing in the KSU was my best guess, and we have no routing set up at all. And the intelligence would have to be in the KSU in order for "reply" to a logged call to work, since that doesn't involve the voice mail at all.

Anybody out there have this feature working correctly? (i.e. "reply" to a logged call with a long distance caller ID number dials correctly, and/or "reply" to a voice mail dials correctly).

Until then, I'm off to read up on routing...