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"Phantom" Calls in CCC Viewer

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SSChris

SSChris

IS-IT--Management
Dec 1, 2004
46
US
At least once per day, our call center sees a call that appears to be in the queue, but is not actually there.

What I mean is that the CCC Viewer shows a call in queue, and this goes on for anywhere from 45 minutes to 2 hours, but the call is not anywhere on the system as far as I can tell.

Has anyone seen this before?

Thank You.
 
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21000 CCV shows phantom call in Waiting status when agents are available

If this is you then you will have to wait for 2.1.31.
Search the Avaya site for:

IP Office Technical Bulletin
Bulletin No: 33
Date: 28th February 2005
Region: Global
IP Office v2.1 Maintenance Release Update and Known Issues list

and marvel at the pages of bugz!
 
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