"Not In Service" Message.

[bkeahl]

Help! Someone gave out the extension # (230) of a phone that gives a "Not In Service"/fast busy when called from another phone or a transfer is requested.

I went into the DNS menu and found the device for extension 230 is RAD rather than a 7xxx phone of some sort. There is a norstar phone connected and it can dial other phones and make outside calls ... it just doesn't allow incoming.

I need for this to accept incoming calls because the number was given out to hundreds of people. Any suggestions?

 

[galfaro]

If you are getting a not in service message, the system is not recognizing the extension as having a phone or device connected. Now if you have a rad connected to extension 230, you will have to change the extension of the rad if you want to assign a phone to extension 230. The phone that can make outgoing calls but not incoming sounds like you may not know the extension number. Do a Feature*0, and press the intercom button to see what the extension number is. You may need to program lines and appearance if this phone is not set up.
Gabriel

 

[bkeahl]

You were absolutely correct. I "assumed" the names assigned to the DN's were accurate. It runs out that the one named "Conf A" was really the RAD and the phone I thought was "CONF A" is really another extension (252).

I went into install mode, system programming, change DNs. I change the DN for 230 to another extension and then moved 252 to 230. It worked great!

This site is just too good a resource! Hopefully I'll be able to pay it back for future novices as my experience grows. Thanks again.

Brian