"Mail policy violation partial MIME block" -virus, what can I do?

[jwhitley]

The message "Mail policy violation partial MIME block" message
appears when I attempt to receive document/attachments from a friend. I received these document attachments 2-3 times before this problem started about 2 weeks ago. the last 2-3 attempts to receive these document/attachments have been blocked. An Earthlink message states that it is a virus that cannot be removed or disabled. Can that be? What can one do about this problem? The friend that sent me the message with a document/attachment says that he has deleted the original attachment and made another copy of the document/attachment, scanned his computer for a virus, scanned the document/attachment for a virus using Avast virus scanners and no viruses have been detected. He tried to send me an email today with the document/attchment and it was again blocked and quarantined by Earthlink with the message "Mail policy violation partial MIME block" -virus

Thanks for any help or information you may have.

James

 

[G0AOZ]

Questions, questions...

Can your friend successfully send you a basic e-mail message without an attachment?

Is he able to send you some other known good attachment, just as a test? Or is everything from him being blocked?

Can he successfully send this particular document/attachment to other people?

How are receiving your e-mail? With a client like Outlook Express, Eudora, etc.? If your ISP has the facility, what happens if use webmail to read his message/attachment?

ROGER - G0AOZ.

 

[jwhitley]

Roger,
Yes, I am sending and receiving basic e-mails daily with no problems. I can also receive emails with attachments sent by others. I am using Outlook Express 6 to send and receive my email and my ISP is Earthlink. I tried to send a message with an attachment to myself at a second email address and open it with my Earthlink web mail account but it was blocked, quarantined, and flagged as containing this virus. Each time I try to send a message with an attachment (picture, newsletter, etc.) the receiver tells me that he is receiving 5-10 coppies of the message and most are not able to open the attachments?

 

[G0AOZ]

You said, "I tried to send a message with an attachment to myself at a second email address and open it with my Earthlink web mail account but it was blocked, quarantined, and flagged as containing this virus.".

You also stated, "The friend that sent me the message with a document/attachment says that he has deleted the original attachment and made another copy of the document/attachment, scanned his computer for a virus.".

If you send an e-mail to yourself, and you can't open it, then I'd say it sounds like it's YOUR COMPUTER that has the virus problem, not your friend's!!

If you haven't already done so, I'd suggest a deep clean of your own machine...

ROGER - G0AOZ.