"Extension Unavailable" when using extn to record VMPro wavs

[DJTelco]

Good Day,

When attempting to utilize an extension in the phone room to record VMPro wavs, I get a pop up declaring "extension unavailable"

So far I've not figured what the problem is, as I get the same message if selecting a different extn for the purpose.

The extn can take and make interoffice calls.

can anyone explain what I'm missing?

 

[SuperJenks]

This problem I encountered a couple of weeks ago. It seems to be a glitch in the IPO system. If you reboot IPO you will probably find that it will then work...

 

[IPGuru]

Have you shut down & restarted the VM service without restarting the VM pro client? this can cause all sorts of wired things to happen.

Personaly I like to still add a recordings menu to all VM pro systems so that the customet can change greetings easily without having to go near VM Pro.

 

[DJTelco]

Restarting the voicemail server solved the problem. I've not setup a recording menu before - is there an Avaya job aid for that?