"express" messaging on MM 3.0? 1

[TelecomAnimal]

Hi, all.

We have a Modular Messaging 3.0 system on a Definity G3r (as well as a Nortel Opt 81C with Meridian Mail 13). We're migrating folks off of the Nortel and onto the Avaya platform, and many of the users who had Meridian Mail are complaining that there's no equivalent to Express Messaging.

In Meridian Mail, if you have an active call (with a caller who wants to leave a message for someone else), you can press transfer, dial the express messaging number, then the mailbox that you want to transfer the user into, then # and transfer again. Result: caller is directly transferred to where they can leave a message rather than waiting for 3 or 4 rings.

Our Avaya guru says that Modular Messaging can't do that - is he correct? (if he is, I'm REALLY going to let him have it the next time he starts with his Nortel-bashing... Meridian Mail has had this for at least 16 years that I'm aware of...)

Thanks for any help you can give me!

 

[KenMeans]

8.5 Support for Transfer to QSIG Voice Mail feature. In order to

provide support for the Transfer to QSIG Voice Mail feature on your QSIG

integrated MAS solution, you need to ensure the following criteria are met:

? Your switch will need to be running Definity software R10 or later.


? You will need to have the following features enabled on your switch:

o ISDN-PRI or ISDN-BRI

o QSIG Supplementary Services

o Transfer to QSIG Voice Mail

? A Feature Access code for Transfer to QSIG Voice Mail will need to be

configured.

? Your MAS Voice Server will need to be using the QSIG-MWI hunt group

integration as described in this document.

Example on how the feature works:

? Extension 7001 has voice mail but calls received are forwarded to

extension 7002 rather than directly to voice mail.

? Callers to 7001 are answered at 7002 but the caller wishes to leave a

voice mail for the person at 7001.

? The person at 7002 transfer the caller directly to the voice mail for

7001 by pressing the transfer button, then the code for transfer to voice

mail (*8,*50, etc.), then presses transfer again.

? The caller immediately hears the greeting of 7001 (no additional

ringing) and can subsequently leave a message.


Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[KenMeans]

You can also use a caller app that will transfer to VM by dialing a number and when it answers ( in one ring) dial the MB number and then hangup

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[TelecomAnimal]

I need PRI & QSIG before express messaging will work??? *shock*

You also mention a "caller app", Ken - can you expand on that a little? I'm *very* new to Avaya, so I don't know what you mean here.

 

[ChuckRCT]

Or you can press Transfer, dial the internal voicemail number, press the * key when it answers (since you probably will get a logon prompt), then press ##, then enter in the extension number of the mailbox you want the caller to go to, then press Transfer again.

You can also program a speed dial button to do the VM number then *## to shorten the sequence.

I know this is documented in the Avaya TUI user guide.

Chuck
RCT Technologies

 

[KenMeans]

The caller app would be setup and as a dial MB. Then add an x port station covering to MM and associate the number with the app. When you dial the number the mm picks up and you dial the MB number and it goes to the greeting of that MB.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[TelecomAnimal]

Chuck, that worked!

Thanks.

Ken, I'll have to talk to one of the Avaya guys about your solution... it's still a little over my head. Yet.