"Element Not Available"

[dandgma]

I have an issue with Symposium. One question.
1) I keep getting the "Element Not Available" message on the screens that i have. Does anyone know how I can resolve the issue?

 

[captaingadget]

You're gonna have to be more specific here:

What screens - Web client, classic client, real time displays??

What are trying to do - run historical reports, start real time reports, log in, administer the call centre etc???

Give us a clue....

 

[dandgma]

Real Time Displays.
This is when i am trying to start the real time reports.

It runs for about 2 minutes and then stops and the element not available message appears on the displays.

 

[pronei]

Has this ever worked?

It sound likes multicast or unicast problem.

 

[dandgma]

Yes it has worked before.
We thought it may be a multicast problem.

Any idea how to fix this?

 

[captaingadget]

What element is it that is missing? Do you get complete HISTORICAL reports for this element. If there are gaps in the report then this would suggest that there is a problem with the server. In any case it may be worth re-starting the web server and Symposium server. When the failure occurs, do you still get the multicast symbol or has it changed to unicast or no symbol at all?

 

[pronei]

In my situation, RTD quits randomly @ every 2 months or so. For me, a simple reboot of the CCMS and CCMA servers fixes.

 

[captaingadget]

pronei

Sometimes if you stop and start, (or restart if it has stopped), the RDC service on the CCMS will kick it back into life rather than re-starting the whole lot.

RDC being the Realtime Data Collector.