"Dirty" LCD monitor

[Dubi123]

I had a problem with backlight on my Samsung SyncMaster 214T LCD monitor and sent it to a service (blinking backlight). After repair I got my monitor back with repaired backlight but also with a new problem: "dirty" LCD, like some darker irregular patches on one part of the monitor. After clomplaint service said that they haven't noticed it when monitor arrived because of faulty backlight and claim that problem was present before (acctually it was not) and that they cn't repair this as this would need to replace whole LCD matrix what is too expensive to be economical. When service came to pick up the monitor I have offered them original box to prevent eventual damage, but they declined it. I suppose that monitor was pressed somehow duringa the transport, but with no visible damage.

Is it possible to remove this irregular patches (somewhat darker parts) somehow (pixels turn on and off), eg. by gently pressing such areas, or perhaps applying mild heat (eg. from hair fan) and combining it with light pressing or even heating (cca, 50 C or so) or cooling the whole monitor. The extent of damage is not too severe, but the monitor is deffinitelly not suitable any more for professional work (even intensive text processing). I understand that this could make even greater damage to a monitor, but seems there is nothing to lose.

Should I put it surface down for some time?

I am convinced that service "somehow repaired it", but they are skilled with such situations not to accept any responsibility for damage they make and this is also not my private monitor, so eventualy I can get a replacement, but naturally not from a "service".


Any suggestions?

 

[rclarke250]

Whoever you had service it, damaged the LCD. I've seen this before when I purchased a re-manufactured LCD from a place on line. I contacted them, and they sent a replacement that day. My question to them would be. "After you repair a unit, do you verify the fix?" And "If so, how did you not notice the issue, before sending it back to me?" Tell them you are going to the better business bureau and also, will let friends and family know what you think of their company practices on facebook.

 

[cdogg]

Aside from direct pressure on the screen, pressure around the bezel can easily cause that kind of damage too. While it's possible that the technician who serviced the monitor damaged it, it could have occurred in shipping. Also, if the damage is near the outer edge of the monitor, then it could have easily happened while packing or unpacking the monitor.

A reputable repair shop would step up and assume that the damage either occurred on their end or during shipping (which should have been insured). Either way, they would not blame the customer. When you're dealing with one that does, I have to agree that posting pics and sharing your experience on social networks is becoming an effective tool of persuasion!

Make sure you get in contact with a manager (or better yet, their marketing dept who will be dealing with the bad publicity) to offer them one last chance before pulling the trigger.


==> As a side note, the SyncMaster 214T is over 6 years old. It might be more worthwhile at this point to spend money on a replacement as opposed to repairing. There are a lot of fine 22" models under $200 now).



-Carl
"The glass is neither half-full nor half-empty: it's twice as big as it needs to be."

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