"Dead Air" on transfer

[SSChris]

We have several branch locations each on version 3.x

When they call into our main office(ver 2.27) and are transferred either to another extension in our main office, or to our Operations center(2.27) the call usually is just dead air. Neither party can hear the other one, although it appears that the call is active.

Has anyone seen this before?

Thanks.

 

[CiCiNL]

I read something of a 'dead air on transfer' as a fixed issue in Tech Bulletin 46 on the release of 3.0 august maintenance release. Read it and ask your vendor if this will fix the issue on your site. Or you can simply test it by upgrading.

 

[JeSTeROCK]

Is this using VoIP and SCN ? Im pretty sure you will need to upgrade the 2.1.27 sites to 2.1.35 or higher to work correctly with 3.x sites. I'm sure its been discussed on here before

 

[SSChris]

Thank you both, we are waiting to see how the 3.0(59) release pans out before upgrading those 2 sites.