"Condiment not allowed" Error on ALL menu items

[Dmickey79]

We have a new manager who attempted to change a required condiment on one of our specials and somehow managed to prevent ANY of our menu items from allowing condiments. I'm completely stumped. The individual menu items list "Food Preps" under "Allowed Condiments", but when they're rung in under a check, no preps are allowed.

If anyone has an answer, please help - I've tried everything I can think of, and I can't even figure out where a button that would control the permissions for the "ENTIRE" menu would be located. Thanks!

 

[Scacea]

Would you be able to print screen your settings.
Thanks

 

[HTSChris]

Yeah; if the Menu Items in question...all have 'Food Prep' linked, as an Allowed Condiment. There must be something wrong, with the set-up...of the 'Food Preps' themselves.

 

[Dmickey79]

Thanks for replying! Where are the settings located that I should print screen?

 

[Dmickey79]

Okay, after a few hours of searching, I finally figured it out. Since I couldn't find any information anywhere about an issue like this, I'll leave this here in case anyone else has this problem:

1. Go to POS Configurator

2. Click on "Condiments"

3. In the tabs on the condiments page, click on "Condiment Selection"

4. In my case, when I clicked on "Food Condiments" in the main window, the area in the "Condiments Group" window was blank. When I clicked on the blank area, I pulled up a menu that gave me the option to select "Food Condiments" as the group. When I did that, the problem was fixed.

Now, as to HOW any of this happened? Still, no idea. But hey, at least we've got the ability to add preps to our menu items now.

 

[HTSChris]

That's them...lol. Sorry we didn't get to it in time.