Hello - I've got an old Definity G3R, running pre-Communication Manager release 11R.03.
I've rigged up a Vu-Stats button for an agent pilot group to see their work call state (ACD, Available, ACW or Other) and state time. So far, it's been well-received.
The only drawback is that while using this Vu-Stats button, agents can't see the incoming ANI unless they exit the VuStats function - which drops the current call's data. Is there any way to automate the process so that the ANI is shown to the agent, and then automatically flips it back to the Vu-Stat screen?
Thanks for the help!
I've rigged up a Vu-Stats button for an agent pilot group to see their work call state (ACD, Available, ACW or Other) and state time. So far, it's been well-received.
The only drawback is that while using this Vu-Stats button, agents can't see the incoming ANI unless they exit the VuStats function - which drops the current call's data. Is there any way to automate the process so that the ANI is shown to the agent, and then automatically flips it back to the Vu-Stat screen?
Thanks for the help!