"Apache Active Scripting Runtime Error"

[floydo]

We're trying to backup a 3.7 (to a shared folder on a laptop)... and keep getting this error:

Apache Active Scripting Runtime Error. There is not enough space on the disk. Line #169, Char #5

We have more than enough room on the laptop's hard drive and we cannot locate any Nortel documentation/solutions dealing with this error. Needless to say, we cannot get a clean backup off of the switch... any suggestions on how to fix this?

 

[SupportDude]

It's complaining about disk space on your BCM.
Are all of the current patches installed?
As I remember there were a couple of BRU patches for 3.7.


BRU needs to compile the data from the components you selected to back up, then convert them to the BRU format before it sends them to the back up destination.

Try backing up to the E: partition and see if you get the same error.



-SD-

http://www.mysupportguy.net

 

[telcodog]

Could be the CDR records are filling up the disk too. Here's a copy of the procedure to delete those records from the BCM's dard drive. You can also run the upgrade pre-check and if that's what's causing it, it will tell you there that it exceeds 200MB.

I had one 3.7 system that was upgraded to 4.0 and before I deleted all those records, the 4.0 backup file was over 675MB, Took over a half hour to do a backup to my PC.

BCM 4.0: Upgrade gives error "existing call detail recording
storage exceeds 200 MB"


Problem Description
When upgrading BCM 3.6 or BCM 3.7 to BCM Version 4.0 upgrade wizard gives error:"existing call detail
recording storage exceeds 200MB".

The combination of factory default configuration for CDR defaults to Status "Up", Startup on reboot defaults
to Enabled-Automatic, and the CDR Disk Space Limit defaults to 400MB can create this issue even when the
user is not utilizing CDR records for call accounting purposes.

Problem Resolution
The recording files can be deleted if not in use as follows via telnet or the serial port on command line. If CDR is
set to "Up" when performing this procedure, the "Active" clip file will give an error that it is in use but will not
affect the ability to delete the older CDR files (see example below):
*=============================================================================*
| Nortel Networks Business Communications Manager 3.7 |
*=============================================================================*
Main Menu
*============================*
1. Platform Initialization Menu
2. System Configuration
3. Configuration Wizard
4. Media Services Card System ID
5. Diagnostics
6. System Status Monitor
7. Command line
8. Restart the system
X. Exit
+-----------------------------------------------------------------------------+
Product Version: BCM400 | Release: 3.7 | Build: 2.4f | Host: bcm
+-----------------------------------------------------------------------------+
Init Status: Complete(6.2) | Config status: Valid | Service startup: Auto
+-----------------------------------------------------------------------------+
Motherboard: SH815 | PCI Cards: MSC Empty Empty LAN LAN | MSCVersion: 30DiH09
+-----------------------------------------------------------------------------+
Make a selection:[1,2,3,4,5,6,7,8,X]?7
[BCM]C:\TEMP>d:
[BCM]D:\>cd data files\nortel networks\call detail recording
[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>dir
Volume in drive D is DATA
Volume Serial Number is AE32-2BE1
Directory of D:\Data Files\Nortel Networks\Call Detail Recording
12/07/06 12:02p <DIR> .
12/07/06 12:02p <DIR> ..
02/21/05 08:05p 15,312 BRULog.log
08/22/06 12:28p 0 Record.20060822132835
08/24/06 10:01a 0 Record.20060824110116
09/03/06 08:08a 0 Record.20060903090831
09/28/06 06:35a 0 Record.20060928073505
12/04/06 12:05a 11,441 Record.mbx.20061204
12/05/06 12:02a 11,441 Record.mbx.20061205
12/06/06 12:07a 11,441 Record.mbx.20061206
12/07/06 12:01a 11,441 Record.mbx.20061207

I DELETED A BUNCH OF STUFF FROM THE DOCUMENT HERE ON PURPOSE. JUST A BUNCH MORE OF THE SAME TYPE OF STUFF.

356 File(s) 3,524,536 bytes
9,091,829,760 bytes free
[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>del record*.*
D:\Data Files\Nortel Networks\Call Detail Recording\Record.20061207120229
The process cannot access the file because
it is being used by another process.
[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>dir
Volume in drive D is DATA
Volume Serial Number is AE32-2BE1
Directory of D:\Data Files\Nortel Networks\Call Detail Recording
12/07/06 02:41p <DIR> .
12/07/06 02:41p <DIR> ..
02/21/05 08:05p 15,312 BRULog.log
12/07/06 12:02p 0 Record.20061207120229
4 File(s) 15,312 bytes
9,096,310,784 bytes free
[BCM47]D:\Data Files\Nortel Networks\Call Detail Recording>

Entitlement
ENTITLEIDX000001

Affected Products
BCM BCM BCM1000 N.A. 3.6
BCM BCM BCM1000 N.A. 3.7
BCM BCM BCM1000 N.A. 4.0.2.03a
BCM BCM BCM200 N.A. 3.6
BCM BCM BCM200 N.A. 3.7
BCM BCM BCM200 N.A. 4.0.2.03a
BCM BCM BCM400 N.A. 3.7
BCM BCM BCM400 N.A. 4.0.2.03a
BCM BCM SRG200 1.5 N.A. 4.0.2.03a
BCM BCM SRG200 1.0 N.A. 3.6
BCM BCM SRG200 1.0 N.A. 3.7
BCM BCM SRG200 1.0 N.A. 4.0.2.03a
BCM BCM SRG400 1.0 N.A. 3.6
BCM BCM SRG400 1.0 N.A. 3.7
BCM BCM SRG400 1.0 N.A. 4.0.2.03a
BCM BCM SRG400 1.5 N.A. 4.0.2.03a