"Agent Not Logged On" - Callmaster phones

[Delster]

We have a number of agent Id's in our Definity G3R system which, when logged onto any call master phone, get the "Agent not Logged on" display when pressing the VU-Display button on their phone.

I have checked that they have the skills on their log in. I have checked that the skills are measured - feature works for other log in's with the same skills.

The feature also works on the same phone for another agent who has exactly the same configuration.

I have removed the Agent log in from the PBX and CMS and also removed the associated audix mailbox. When i set it up again it still has the same problem.

If i use the duplicate agent command and duplicate the agent ID that has the problem the new one works ok.

I can't think of anything else to try... any idea's?

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umm,it IS supposed to do that, right??

 

[langl3y]

Have you tried programming the VU-Display button without a hard-coded skill? The Callmaster should then display an "I" and you can enter a specific skill, then #.

Cheers
Langl3y

 

[Delster]

How do you mean without a hardcoded skill?

It draw's the skill info from the agent who is logged into that phone and they have to have the skill assigned to them to receive the calls from the correct queues.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
umm,it IS supposed to do that, right??

 

[langl3y]

You can get Skill info or agent info from Vu-Display, depending on how you program the Vu-display format. You can hardcode the skill number for skill or leave it blank and that's what i'm referring to.