quick reminder on call queing?

[Z-man]

Its been a long week already, and trying to work while fighting injury is fun.

Anyway, can someone remind me how I can send a call off to VM Pro when all the users in the group have "hunt group enabled" turned off?? right now it still ques the call.

 

[derfloh]

Out of my brain that isn't possible directly. One option could be to overflow immediately if no agent is available. Into a sequential group with a virtual user pointing to a VM short code.

IIRC Avaya wanted to implement an option to disallow the last user to log out of a hunt group. But I don't know if the did that or not.

Nevertheless, it must be the responsibility of the end users to avoid such a situation. The last user could i.e. set the group OOS with a valid call handling for that situation.

Need some help with IP Office?

https://www.fwilke.com/home

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[Z-man]

I should clarify that I am not using any type of Call Center or Contact Center applications. This is just a basic hunt group using collective ringing.

 

[derfloh]

My hint as well ;-)

Need some help with IP Office?

https://www.fwilke.com/home

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[intrigrant]

Enabling VM on the group might do the trick....