Quick overflow group question 2

[capthoward]

Hey guys! I have a system where the main hunt group(Tier 1) overflows to another hunt group which includes all the Tier 1 users from the main as well as some other "Tier 2" users. The overflow happens just fine when all Tier 1 users are on the phone, but when Tier 1 people hang up they aren't presented with the call that overflowed even though they are in the overflow group. The Tier 1 group is a Longest Waiting group and the Tier 2 group is collective ring.

I'm sure it's something simple...any ideas?

 

[tlpeter]

What is the no answer timer on the collective group?
Put it lower and see what happens.


BAZINGA!

I'm not insane, my mother had me tested!

 

[capthoward]

It was set to system default 15, but now its set to 6 which I suppose is the lowest it'll go.
What's the concept behind that?

 

[Bas1234]

Put the users from Tier1 also in the hunt group of Tier2

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[capthoward]

The Tier 2 group includes all the Tier 1 people, I just double checked that to make 200% sure. I'll test and let y'all know!

 

[tlpeter]

When you have a call when a new call arrives then the phone will not ring until the no answer times is done.



BAZINGA!

I'm not insane, my mother had me tested!

 

[capthoward]

You guys are once again the heros! I changed the timer in the Tier 1 group to make it work...although it is curious that it won't let me go below 6 seconds(maybe a ring cycle thing?).

Thanks again!!