Queuing to multiple skills

[AWYNOne]

Is there a way to queue to multiple skills so that the first skill does not always receive the next call based on availability (y/n), but instead based on longest available in any of the skills?

My vector is set up to queue to skill 1, then queue to skill 2, then queue to skill 3. As written, the only way skill 2 will receive calls is if 1 is full, calls to skill 3 if skills 1 and 2 are full.

Is there a differnt command to use to "simultaneously" queue to all 3 skills?

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[janni78]

It's intended to be used as an "overflow" so the call can be answered by other agents if one one is available in the first skill.

If they should all get the call why not be members of the first skill?

"Trying is the first step to failure..." - Homer