Queuing Calls

[jbrianlanc]

I am working on a BCM 3.7 with POTS. Is there a way to que calls if the two DN's that the office is using (221,222) are busy. Thanks Justin

 

[acewarlock]

You can add more Intercom keys to the set and the call will ring on the next key giving you a chance to answer it.

Why change the engine if all you need is to change the spark plugs.

 

[cook1082]

Build a hunt group that answers the line.and assign the sets to it.

 

[SouthseaIslander]

u can leave do not disturb unticked in capabilitirs and preferences and the calls will rin on your set when on a call or use a hunt group.

 

[countrytime]

Cook1082's suggestion is what I use; however no message can be played. They'll need a contact center if they want a message played when a call is in queue. Also, be aware that when the calls are sent to a hunt group, the call forwardin path is specified in the HG programming, not in the setr programming.