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Queueing after agent tosses call 1

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RogerHutch

RogerHutch

Technical User
Mar 1, 2004
37
US
Just trying to get a little clarification after some local discussion here. IF an agent puts themselves into not ready after a call lands on their set, and bounces the call back into queue...does the call go to the back of the line or stay in front?

Roger
 
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It goes to the head of the line to be answered by the next available agent.
 
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