Queue Question

[fortage]

Is it possible for calls that a queue/group member receives to return to the queue if the call attemps to go to voicemail?

Events:
Call arrives in queue
User in group receives the call
User is not at his desk
Call returns to group VM(This is the action I would like to change.)

 

[IPGuru]

You could achieve this by setting the leave actio for the group to do an unsupervised transfer back to the group, unfortunatly if there is an available phone the call will ring not Que, also the caller well be placed at the back of the que.

The only real solution is to educate the agents not to leave there desk without going busy!

 

[fortage]

The call will be in a loop at that point.
Can a script/action run that will busy or disable the user in that group?

 

[IPGuru]

I havent found one yet, it *may* be possible using the generic action & manualu specifying the commands, unfortunatly Avaya are very tight lipped about this & will not disclose what commands are available! the only one I can find is in the VM tool tip for a distribution mailbox.

If anyone rom Avaya reads this , how about letting us know about the manual commands available, perhaps then we could post examples of usefull enhancements