queue message for main number

[MitelMate]

I'm not trained on Nortel kit whatsoever but my company has a meridian option 11 where they want a "held in a queue" type message for the main incoming number. Although it has call pilot I was told that using that method would put the caller to the back of the queue after each time they were sent back after hearing a recorded message. That's a non-starter obviously.

 

[bigindian65]

no symposium, just Call Pilot?

Mato' Was'aka

 

[PERRYPJ]

Is the number answered by a Console or CAP

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[MitelMate]

They do have symposium for a small acd setup there, the calls are answered at a single console.

 

[PERRYPJ]

See if you have package 384,Attendant Announcement feature

OLD ROLMEN WORKING ON NORTELS AND AVAYA