Queue Limits

[Stinney]

If a hunt group/skill has a queue limit set and the vector queues to a second skill, is there any report that will show that the call didn't queue to the first skill because it was over the queue limit?

- Stinney

Quoting only proves you know how to cut and paste.

 

[AvayaTier3]

Hardware platform? Definity / CM software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[Stinney]

S8730, CM 5.1. CMS 14 w/ECH

- Stinney

Quoting only proves you know how to cut and paste.

 

[PeteBull]

I thought queue limit was only for attendant groups???

 

[AvayaTier3]

Avaya Aura? Call Center 5.2
Release 5.2
Avaya Aura? Call Center 5.2 Call
Vectoring and Expert Agent Selection
(EAS) Reference
07-600780
Release 5.2
April 2009

use the search pdf catalog and use key words "flow out"

There are diffences in CMS and BCMS


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[AvayaTier3]

also search for outflowcalls, inflowcalls and dequecalls

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com