Queue button feature

[RFWatts]

Does anyone know if there is a way to make a supervisor's phone beep if a calls-waiting threshold level has been exceeded in an ACD queue? I have a DWC button programmed on their set, but their complaint is that it does not beep to alert them to a potential problem with backed-up calls for the ACD. The button will blink to indicate calls waiting however. Does anyone have any suggestions?

Thanks for your help!

 

[cmawbey]

short answer is no....visual only...



Colin

 

[iptuser]

Use wall boards with audio, we use them for calls waiting


wayne

 

[cmawbey]

we have those, but at 2500 GBP they are not cheap

Colin