Question on UCD-MIA, redirect on no answer 2

[Avayacoolstuff]

Hello,

Need help and suggestions, I have hunt group setup as UCD-mia, I need to setup if no one answers call in the group we need to redirect it to an external number. Any suggestions on how to do it?

 

[Stinney]

Setup the Redirect on No Answer in the hunt group to route to a VDN to a vector that uses route-to to route the call off-net.

Does the call originate through a toll free number? You may want to consider a takeback and transfer (or transfer connect) feature with your carrier. This way you don't tie up an inbound and outbound line for the duration of the call. If you're using SIP, you should consider a SIP refer to send the call back to the carrier for the same reason.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[smokinjoe2938]

Also could assign an xported station as the rona with a remote coverage path that would route it off net