dudeirock5
Technical User
Somewhat technical user here using Remedy 5.1.2 with Oracle 9i.
Trying to record a macro for from the advanced search bar for searching tickets created in a certain time period by certain groups for auditing and SLA reporting.
For example, 2 of the groups for SLA reporting are "Opns-Tier1" and "Opns-Tier2" . Here is my syntax
'Submitted by Group' = "Opns-Tier1" OR 'Submitted by Group' = "Opns-Tier2" AND ('Arrival Time' <= "$Start Date/Time$") AND ('Arrival Time' >= "$End Date/Time$")
When I perform this, and set the date and time period in the prompt, it will return tickets created by those 2 groups, but not for that time frame. It will return all tickets created by those groups, which is over 42,000 and takes about 3-4 min to populate. I dont really feel like look at all those.
any ideas?
Trying to record a macro for from the advanced search bar for searching tickets created in a certain time period by certain groups for auditing and SLA reporting.
For example, 2 of the groups for SLA reporting are "Opns-Tier1" and "Opns-Tier2" . Here is my syntax
'Submitted by Group' = "Opns-Tier1" OR 'Submitted by Group' = "Opns-Tier2" AND ('Arrival Time' <= "$Start Date/Time$") AND ('Arrival Time' >= "$End Date/Time$")
When I perform this, and set the date and time period in the prompt, it will return tickets created by those 2 groups, but not for that time frame. It will return all tickets created by those groups, which is over 42,000 and takes about 3-4 min to populate. I dont really feel like look at all those.
any ideas?