Question on PRI channel allocation

[DigitelD]

Customer is reusing Nortel phones. I am really beginning to hate this and we are now trying to discourage people from doing this. However, there are those customers who cannot be persuaded. On the Nortel system they had appearances of the DID. To try to emulate that I programmed the phone for 9 Call keys. When the calls come in they come in starting at Call key 9. If I change the channel allocation from 23>1 to 1>23 will that fix this? If so, are there any gotchas I need to be concerned with?

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[tlpeter]

You mean line appearances?
Just renumber then form 701,702.703 etc to 703,702,701 on the phones or on the trunk.

But i think it is better to convince them to the IPO mode and show them the advantages.


BAZINGA!

I'm not insane, my mother had me tested!

 

[DigitelD]

No, not line appearances. This is a PRI. I want it where on the main phone the calls come in on the 1st Call key at the top. The customer is using an M7324 phone. In Manager the buttons are programmed opposite of the Avaya phones. For example, in Manager my Nortel phone has appearances a and b on buttons 1 and 2. On the phone, a and b are actually on buttons 22 and 23 with button 24 being speakerphone. I need the incoming calls to come in starting at button 1 on the phone. I hope this makes sense.

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[tlpeter]

Then i think you need to program not the opposite way.
Did you try that?
I never understood that, Mitel does the same from bottom to top on the phone but in the programming the otherway round.


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

I don't think you can, it's to do with the crazy way Nortel number the buttons in the circuitry (back to front), it's also the reason on some Nortel phones the button map is all over the place

 

[DigitelD]

No matter where I program appearance a the incoming call still rings in opposite as it does on the Avaya sets. This is another example of why people need to not stay with the Nortel sets if they have a PRI.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

Just give them two CA's max and let the other callers stay in a queue.


BAZINGA!

I'm not insane, my mother had me tested!