I work on a military base and we have our own 911 service. 911 is programmed as an SPN so in fact, when someone dials 911, the call is routed to a DN on a 2616. This works great for all 911 calls coming in from locals on our PBX.
The problem is the calls coming in on our DID route. We are also the first line response for a few small villages surrounding the base. When someone dials 911, they are routed to a primary 911 call center which in turns, tranfers the call on base. The problem is that all the information in reference to the call has to be passed along verbaly.
This being said, my plan is to get 2 dedicted lines from the 911 Centrex DMS and hook them up to a M2250 console along with a terminal connected the the 911 database so that the information associated with the i/c number will popup on a screen. I also want all 911 calls coming from DN's on our PBX to terminate on the same console.
Can this be done? I need advice...
Thanks in advance.
The problem is the calls coming in on our DID route. We are also the first line response for a few small villages surrounding the base. When someone dials 911, they are routed to a primary 911 call center which in turns, tranfers the call on base. The problem is that all the information in reference to the call has to be passed along verbaly.
This being said, my plan is to get 2 dedicted lines from the 911 Centrex DMS and hook them up to a M2250 console along with a terminal connected the the 911 database so that the information associated with the i/c number will popup on a screen. I also want all 911 calls coming from DN's on our PBX to terminate on the same console.
Can this be done? I need advice...
Thanks in advance.