Hi
We have a case where one caller is continually calling in to both a physical and phantom extension. We would like to produce physical log or report on their activities.
We can view the incoming call long directly on the physical phone, but i am not aware of how generate a physical report of this log.
I am not aware of how call logging is tracked on a phantom extension, is there away?
We are using ASA 5 CMS 15 and Voice Portal 4. Is there any log or report I can pull from one of these tools to provide this information?
Any assistance or direction would be appreciated
Sincerely
Keith Miskey
We have a case where one caller is continually calling in to both a physical and phantom extension. We would like to produce physical log or report on their activities.
We can view the incoming call long directly on the physical phone, but i am not aware of how generate a physical report of this log.
I am not aware of how call logging is tracked on a phantom extension, is there away?
We are using ASA 5 CMS 15 and Voice Portal 4. Is there any log or report I can pull from one of these tools to provide this information?
Any assistance or direction would be appreciated
Sincerely
Keith Miskey