Question - Agents trace records in CMS v 14 1

[madwok]

What is the maximum number agent trace records that Avaya newest CMS v 14 allow, please ?

We have old CMS v 8 with G3r v8 and it can only go up to 28500. Can we upgrade our CMS to v 14 without going folk lifting our aging G3r v8 to make it compatible ?

Thanks,

madwok

 

[madwok]

No one is using CMS v 14 yet ?

Thanks

 

[jfh9219]

I am sure that there are people running V14. They are probably put off by your last question. I do not run V14 but I know how to read and make use of the support.avaya.com site.

Answering in the reverse order posed:

If you put in a V14 CMS you will run into a problem when you have to specify the Adjunct CMS Release on the "system-parameters features" field. A V8 PBX won't let you specify CMS V14 so you would have to pick the latest and greatest V8 supports and hope for the best. Not an optimum choice. Maybe it will work, maybe it won't. The PBX software is designed to support backleveled CMS servers not the other way around.

Looking at the V8 Centrevu Administration Manual (585–210–910), it refers to a maximum of 500,000 agent trace records possible. So why do you only have 28,500? If you have CMS Supervisor, bring it up and go to \Tools\System Setup\Data Storage Allocation\. Three quarters of the way down you should see a line "Number of Agent Trace Records (0-500,000)". This is where you set the number of records to retain. If you don't have Supervisor, on the CMS terminal login as root and issue the following commands:

cd /cms/install/cms_install
vi storage.def

This will let you see/modify your settings.

 

[madwok]

We fully now understand in order to go with CMS r14 we need to do away with G3r and go with CM 4 .Just want to be sure that we can accommodate the need for our agents explosion as our corporate now want to do take back all India call center outsourcing .

Great day for us to win back US jobs ( 1000+) and we just don't want to screw this project up as we have not touch/use our CMS for the last 7 years !

I did not know that we can get the CMS manual from Avaya site as we no longer have any service contract with Avaya.

We are very large Nortel shop but we much prefer the CMS call center package from Avaya due to the ODBC feature . As you know Nortel want to charge you for the manuals even on electronic pdf format ! Ha ha

Thanks you so much for your info .

 

[jfh9219]

http://www.avaya.com

is open to all. The only part that you need to be a customer for is for certain downloads of software/firmware.

Glad to hear about the jobs coming back. You should still check to see if you can up the number of agent trace records captured.

Good luck.