question about voicemail

[azrael2000]

Hi All.

I have a situation with a customer here, and the tech won't believe what i tell him; I want to make sure my thinking is correct. If I am wrong, I will be happy to admit it.

Customer has 4 lines coming in. If no one answers the call after x seconds it goes to the hunt group voicemail, as the customer requested. I've tested and it works fine.

When all 4 lines are busy, and a 5th call comes in, it will NEVER get to the huntgroup voicemail, because it can't get to the system, right?

The customer said that it worked before, but since they were on centrex, if all lines were busy, then it would go to the centrex voicemail.

Makes sense?

Regard

 

[holdmusic34]

Yep. Use the analogy of a pipeline. Even monkeys understand water. If the water is at maximum pressure, then you cannot achieve maximum +1 flow into the system from the street.



Best. Commercial. Ever.

 

[mforrence]

If customer was on Centrex, they were using CO-based voicemail where this would indeed work. Not so with premise-based voicemail. How it goes...

 

[JBRAM]

You could however have CO based Voicemail and Premise-based VM. On No Answer the calls are answered by Premise-Based VM. When all lines are busy the CO based VM will answer. Of course these would be 2 separate VMboxes.