Question about primeset

[corsyl]

Hi all,

Can someone tell me why I cannot configure a huntgroup as primeset for a targetline?

What I try to do is assign a targetline to an extension, say TL241->Ext.221
If 221 does not aswer within 4 rings I want overflow into a huntgroup say HG01. (HG01, broadcast to 10 members)

My Other try was to assign an non-exsisting dn as pimeset and forward all calls to HG01 from that non-eisting DN. No result because when I dial the non-existing DN, system returns "not in service".
I could not figure out how to create a so called "phantomDN" wich I can forward to a huntgroup.

I know it's possible to assign TL241 to HG01 and make 221 member of this group and create overflow to HG02. That works fine but I have to configure this kind of overflow for about 45 extensions. There are just 30 HG's available.

In short what I want:
instead of overflow to the operator I want to overflow to a huntgroup when an extension does not answer it's DID call.
I have to set up this for about 45 extensions.

any sugestions?

Thanks again!
Sylvain

 

[subx]

just use forward no answer in extension programming and not the generl setting for primeset. U have to switch off or 6 or above rings for primeset in general settings and then use call forward no answer on every active set u want to redirect on the DN programming itself...make sure the ringing delay is less than the setting for the primeset... thats all......

regards,

subx

 

[hawks]

Because a Hunt Group DN is not an actual set and that is what it is looking for when you select Primeset. Follow what sub was saying and set the DLT to Prime to say 6 rings and then the FNA of the phone to 4 and point that to a Hunt Group.