Question about Outgoing Caller ID's on PRI 1

[Chris S]

Hey all!

just had a quick question that I can't seem to get my head around, I have an AVAYA IP Office and it's Running 11.1.3.0.0 I have this system installed in a Hotel

Currently, under the ARS table, I have all outgoing calls going to PRI using this "Telephone Number (Ns9999999999Z"Hotels name") <- where the 9's represent the Hotels phone number and all works great!

But.... I have 7 phones that have a dedicated DID for a private line, and I want only those Seven phones to show "their private DID" when calling out. Does anyone have an idea how this may be done?

Note, All phones use #9 to Dial out

Thanks Guys!

 

[IPOTS]

Add the Nsixxxxxxxxxx to the user shortcode. 9N/Nsixxxxxxxxx/LG or ARS)
This will override the system short code.

 

[Chris S]

Hey IPOTS, thanks so much for the response.

So what you are saying, I can go to the individual user and go under short code and add something like this?

I attached a photo, and I put 5's in lou of the real DID

 

[IPOTS]

Yes, that is correct.

 

[Chris S]

Amazing, thanks again!

 

[Nortel4Ever]

Of course this all assumes that your Telco will let the IP Office control the outgoing name and number display. If what @IPOTS recommended does not work you will have to go to your Telco and ask them to allow the IPO to pass outbound CLID.

 

[Chris S]

Yeah, they will let me push whatever i put in the ARS table so we are good there. but the shortcode under the User did not work..

 

[IPOTS]

You may have to put a 1 in front of the Ns. i.e. 1Nsixxxxxxxxxx

 

[budbyrd]

Create a second ARS table and use the user short code to point to the second ARS. I usually just copy and paste the main ARS and change the parts I need changed. Then you just need the USC 9N;/N/(New ARS).

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'