Hi,
We made some tests with our One-X Communicator and it has some strange behavior.
I am facing an unexpected Retrieve CTI event from TSAPI in a consult transfer scenario.
As an example:
Customer call Agent#1
Agent#1 put the call on hold and called Agent#2 -consultation
Agent#1 conference\transfer the Customer to Agent#2
Now, Avaya reports Retrieve event for Agent#1 (in addition to the Transfer event). As far as I know, this is not the expected result.
and, also, once it Retrieve before the conference\transfer, it's back to line 1 instead of back to line 2 before the conference (the line that the agent was at before the conference\transfer).
Once I made the same with TSAPI Ex commands (CSTA MakeCall etc.), we won't have this additional Held and Retrvire (new callid that's not needed).
did someone else face the same issue ?
It happens with Avaya Aura version 8 or version 10.1
We made some tests with our One-X Communicator and it has some strange behavior.
I am facing an unexpected Retrieve CTI event from TSAPI in a consult transfer scenario.
As an example:
Customer call Agent#1
Agent#1 put the call on hold and called Agent#2 -consultation
Agent#1 conference\transfer the Customer to Agent#2
Now, Avaya reports Retrieve event for Agent#1 (in addition to the Transfer event). As far as I know, this is not the expected result.
and, also, once it Retrieve before the conference\transfer, it's back to line 1 instead of back to line 2 before the conference (the line that the agent was at before the conference\transfer).
Once I made the same with TSAPI Ex commands (CSTA MakeCall etc.), we won't have this additional Held and Retrvire (new callid that's not needed).
did someone else face the same issue ?
It happens with Avaya Aura version 8 or version 10.1
