question about CAS extension

[cuneyt2020]

Is it possible to apply a CAS extension 3 or 4 seconds clerical time ( or whatever else) , so that the port will not able to retrieve the new call during these 3 or 4 seconds

The reason for this is, when an IVR port is so busy, the IVR application fails because of database transactions.
If we set 3 or 4 seconds delay between calls, no application fails.

Rgrds.

 

[whosrdaddy]

cuneyt,
I think you'll got to solve this problem on the IVR side

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