Quesion on Session Manager

[Tamilarasu]

I am having Session Manager 6.3. I have phones registered to it. When I receive a request for changing the name display on phone and when I change it, it is not reflecting on the phone. What could be the issue. Kindly help me in this.

 

[kyle555]

Where are you changing the name?

I gotta be honest, I don't use the phone very much. I never thought it would show me my own name. Maybe the names of people calling me.

If it's just in CM and that change hasn't sync'd back to System Manager, that would explain it.

So, the data flow is...
1.CM data is pulled by System Manager and put in it's database.
2.Session Managers replicate off of this database and crunch profile data for SIP phones
3.SM sends that data as PPM to phones when they register

Data will be stale if any one of those things hasn't happened. To be honest, I'm not actually sure if a config change on System Manager - say, adding line to a SIP phone, triggers a PPM update from the SM serving that phone. If it does, I'm sure it's in more recent releases and not the older ones.

If you're doing all your config direct in CM/through ASA, your data is probably only updated during syncs at night. You can, in SMGR's inventory for that CM, "enable notifications". You can then syslog from CM to SMGR (tls, certificate, etc), but when you make your changes in ASA, SMGR will learn about them right away.

So, make sure you're administering from SMGR, or doing incremental syncs, or enabling notifications.
Make sure database replication is working.
Make sure you go in the SIP user registrations and reload complete to send new PPM.

That should be all there is to it.

 

[jtc22]

There are 2 parameters you can play with for the SIP users. In the System Manager/User Management, the user Identity Tab you can set the Localized or Endpoint Display name. It is the localized display name that mask the users identity when calling out to external. By defualt these 2 names are the same when a new SIP user is created. Internal calls will display the Endpoint Display.

Hope this helps.

jtc22