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que routes call to two agents

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wichie13

wichie13

Technical User
Feb 4, 2002
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Have an intermittent issue where a call in this one skillset/que occasionally routes a call to two agents at the same time. They can hear each other but there is no caller present.

Thanks
 
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I have heard of this but think this is best resolved with Avaya support (too many variables based upon equipment and design)
 
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