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que routes call to two agents dead air

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wichie13

wichie13

Technical User
Feb 4, 2002
235
CA
Getting random calls to two agents with dead air and just a trunk id. Just on one skill set/que. Calls come in to one site and are redirected over sip to another.
Long standing issue we cant recreate any help would be greatly appreciated.

wichie
 
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What release is the contact center? is it on a CS1000 or a CM? I think I have seen this before..
 
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