Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

que routes call to two agents dead air

Status
Not open for further replies.
wichie13

wichie13

Technical User
Feb 4, 2002
235
0
0
CA
Getting random calls to two agents with dead air and just a trunk id. Just on one skill set/que. Calls come in to one site and are redirected over sip to another.
Long standing issue we cant recreate any help would be greatly appreciated.

wichie
 
Sort by date Sort by votes
What release is the contact center? is it on a CS1000 or a CM? I think I have seen this before..
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

phonetech2012
  • Locked
  • Question
agents not acquiring,not populating rtd's
Replies
0
Views
57
phonetech2012
phonetech2012
MoJHK
  • Locked
  • Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
69
Firebird Scrambler
Firebird Scrambler
nortavaya
  • Locked
  • Question
How I can seperate the historical reports of AACC between two groups ?
Replies
2
Views
62
nortavaya
nortavaya
telklass
  • Locked
  • Question
Incoming call to block on a line
Replies
4
Views
71
telklass
telklass
Wilbur Terwilligeroc
  • Locked
  • Question
Avaya AACC reporting question for Multimedia agents
Replies
1
Views
46
effort1584
effort1584

Part and Inventory Search

Sponsor

Back
Top