que announcement to the ip trunks

[enktr]

we have an installed bc12 sp6 md110 in two sites.they are networked via elu32 ip networking.at the main site we have acd group and vsu card.when there is no available free agents,que announcement can be listened via the internal or external(public) callers.But if the origin of the call is ip networking , the calling party can only hear the ring back tone instead of queue announcement ,while he is at the queue.

Does anybody know the solution for this case.??we want make
people who calls from ip networking, listen queue ann. when
they are at the queue...plese help

 

[DUFQI]

check aspap-parnum=161
public line / tieline

 

[enktr]

for parnum 161 parval is 8191

it is already fully open

 

[ceejay55]

I have same setup -works fine

acd grp serv=10200
<RAGAP:GRP=ALL;
GROUP ANNOUNCEMENT DATA
GRP WELCOM QUEUE CONT REPQUE CIDREQ EWTA QTIME RTIME
646 1 251 2 NO 10 30

 

[enktr]

can you please send your

aspaparnum=all;
rocap:rou=(ip ttrunk route)
rodap:rou=(ip ttrunk route)
roddp:dest=all;
lcddp:tab=pnr;

then we can check , exactly what is wrong at our configuration...

 

[ceejay55]

b end parameters (acd and VSU end)

<ASPAPARNUM=ALL;
APPLICATION SYSTEM PARAMETERS
PARNUM PARVAL
1 1
2 30
4 30
5 30
6 120
7 120
8 1
9 60
10 30
11 30
12 30
13 30
14 60
15 60
16 4500
17 150
18 80
19 6
20 8
21 5
22 3
23 4
24 7
25 2
26 1
29 16
30 1
31 3600
32 1
33 1
34 1
35 0
36 1
37 20
38 120
39 60
40 120
41 180
42 60
43 1
44 1
45 90
46 1
47 120
48 120
49 4
50 120
51 60
52 0
53 0
54 0
55 6
56 25
57 0
61 90
62 0
63 0
64 0
66 1
67 0
68 1
69 1
70 60
71 10
72 60
73 3
75 1
76 0
77 1
78 1
79 1
80 2
81 1
82 1
83 1
84 1
85 0
86 0
87 0
88 1
89 600
90 8
91 30
93 0
95 0
96 0
97 0
98 1
99 1
100 4
101 1
102 0
103 0
104 0
105 1
106 0
107 8
108 3
109 3
111 1
113 6
114 0
115 0
116 7
118 1
120 0
121 2
122 6
123 1
124 A
125 3600
126 3660
127 7200
128 7260
130 0
131 0
132 6
133 5
134 1
135 1
137 1
138 5
139 1
140 0
141 0
142 0
143 61
145 0
146 0
147 0
150 0
151 0
153 4
154 2
156 0
158 0
161 8191
162 0
163 0
164 0
165 20
167 0
169 10
170 0
171 5
172 0
173 2
174 0
175 0
176 0
177 0
178 1
179 1
180 0
181 6
182 4
183 1
184 3
185 999
186 0
187 0
188 45
189 0
190 0
191 10
193 0
194 8
195 99
197 1
217 15
219 0
223 0
226 1
227 29
228 8
231 0
232 0
235 9
236 0
237 29
238 17
250 1
252 36
253 0
254 0
END
<ROCAP:ROU=ALL;
ROUTE CATEGORY DATA
ROU SEL TRM SERV NODG DIST DISL TRAF SIG BCAP

65 0130000000000010 3 2110000000 0 30 128 03151515 111100000091 001100


END
<RODAP:ROU=ALL;
ROUTE DATA
ROU TYPE VARC VARI VARO FILTER

65 TL65 H'00000101 H'00000011 H'00000000 NO

roddi from a end

END
6 65 0505100000000250005000000 0 1 0
not using PNR

 

[asuvp]

Can you give us the printout from ASUVPARNUM=ALL,
because the values can be stored in several units
and sometimes the values have different default values
in different units.

 

[asuvp]

For sure it is possible, here is an old printout from
BC10 or BC11:
[tt]
<ASUVPARNUM=68;
APPLICATION SYSTEM PARAMETER VALUES FOR UNIT
PARNUM CHA PARVAL MINVAL MAXVAL UNIT REMARK
68 YES 1 0 1 CMP
0 0 1 ELDP VALUE(S) DIVERGE
END
[/tt]