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Quark; pdf preview freezing

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kezzy

IS-IT--Management
Nov 15, 2002
2
US
i am managing a studio that just received all new MACs, with all new software. when we go to get picture, and scoll through the folder, if we land on a PDF file, the preview locks up Quark. the clock moves, but there is nothing we can do except do a hard restart. this problem occurs with the Preview box checked or without it checked.

 
What version of Quark? What OS? Does this happen on all PDF files?

Is the proper PDF import Xtension installed? Check Quark.com for the most recent version.
 
OS 9.2.2 Quark 4.1
and yes, it happens on all PDF files
we have the current software and extension.

but the problem mostly lies in the "Get Picture"; when we are surfing for the file, and if we land on a PDF in the "Get Picture" window, it just hangs/locksup.
 
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