Quark 6.5: I can't choose printers in setup

[pinecone2]

Hello. Everything was working fine until a few hours ago. I went to print, for the umpteenth time today and suddenly all the boxes in setup are gray!!!! I can't get support from Quark because they've stopped supporting 6.5............ I'm really hoping someone can help me. Thank you in advance!

 

[apepp]

...have you tried deleting the Quark preferences files?

...this will reset Quark, including printers, when you re-launch Quark...

Quark preferences on Mac OS X:

http://www.zen63258.zen.co.uk/tek/Screen shot 2010-01-27 at 14.06.42.png

Quark preferences on Windows XP:
C:\ Documents and Settings \ (Name of User) \ Application Data \ Quark \ QuarkXPress x.x

Quark preferences on Windows Vista:
C:\ Users \ (Name of User) \ AppData \ Local \ Quark \ QuarkXPress x.x

Remove the QuarkXPress x.x folder from that location. This will force a new folder and new preferences to be made. You will lose print styles (handy if you back those up first) and any customization applied to tools and tool palatte.


andrew

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http://www.apepp.info

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[pinecone2]

Thank you, Andrew. The problem is solved. For some reason, Quark wasn't recognizing my printer. It might be an issue with the driver. I went to my Printer Setup Utility, and chose a different printer as the default, went back to Quark and the boxes were accessible. I then went to Printer Setup again, and chose the printer I wanted as the default, and it all worked out. So relieved!