cayres1003
IS-IT--Management
I have a qmaster that is attached to an 8500 that was a 2400 ipx not so long ago. They are having the qmaster upgraded in the very near future. I don't work with call center applications on 8500s, so I have some questions that I am hoping someone can help with. They need to add 4 more ports. I believe they have 4 already and want to add 4 more. I have the sip licenses, but in-terms of adding the ports, I am not sure how to determine the ports that are already being used. I would think the are in a hunt group, but is there a way to determine what ext numbers are assigned for the 4 ports? That way I can just adjust the hunt group to include the new exts and thereby add the additional ports they need.
Also, they are switching from a USB dongle to a software license. My best guess is that I can't apply that until the time of the actual upgrade or can the soft license be applied now?
Thanks very much for any help.
Also, they are switching from a USB dongle to a software license. My best guess is that I can't apply that until the time of the actual upgrade or can the soft license be applied now?
Thanks very much for any help.