qeueing

[G3user]

We desperately look for a solution for the following problem :
Our callcenter shuts down at 20.00. After that time customers can call for faults and they are to be transferred to a hunt group with two analog phones. What we need is the situation that in case of both extension busy an announcement repeatedly is played every 30 seconds until call is answered.The same should occur if the phone is not answered. If not answered the phones explicitly should NOT been logged off (people can call for emergency help).
We have ECS rel.11 with AIC.
Who can help for solution and configuration?

 

[bajashark]

It sounds like you need a new vector that does exactly what you are describing, place calls in a queu, play an aanouncement, music etc...

Analog phones can manually dial the access codes for log-in and log-off etc...

If you don't have the expertise to write your own vectors, you should contact an Avaya Business Partner for assistance...

Bajashark

 

[ctr999]

Is this a skill group or a hunt group?

If it is a skill group, I agree with bajashark. You can write a vector (assuming you have vectoring) to do what you want.

If it is a hunt group, you can queue calls, but you can't do multiple hold messages or Music On Hold in queue. You can do a first hold message for a hunt group, but before or after that the caller is going to hear ringing.

 

[heyitsthephoneguy]

I can give you pointers in writing this vector...it's actually a quite simple one.

sforcum@gerberscientific.com