Telecomboy
Programmer
Had a client today that had line 807 assigned to pool 28. Pool 28 was programmed to x101. When an inbound call came in, it would ring x100 (qcc operator) and x101. If not answered, it would cover to AA2. This is the issue. It needs to go to AA1.
So, I checked in 007MLM and made sure line 807 was assigned to AA1, not AA2 and it was. But, it still went to AA2.
The only way I could fix it was to assign line 807 to a new pool and then it went to AA1.
So, obviously pool 28 was steering it to AA2, but how? I'm not 100% familiar with qcc operation, but couldn't think of any way a pool would decide what AA it covers to. Anyone know why this would be?
So, I checked in 007MLM and made sure line 807 was assigned to AA1, not AA2 and it was. But, it still went to AA2.
The only way I could fix it was to assign line 807 to a new pool and then it went to AA1.
So, obviously pool 28 was steering it to AA2, but how? I'm not 100% familiar with qcc operation, but couldn't think of any way a pool would decide what AA it covers to. Anyone know why this would be?