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QCC and pool 28

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Telecomboy

Programmer
May 8, 2003
4,111
US
Had a client today that had line 807 assigned to pool 28. Pool 28 was programmed to x101. When an inbound call came in, it would ring x100 (qcc operator) and x101. If not answered, it would cover to AA2. This is the issue. It needs to go to AA1.

So, I checked in 007MLM and made sure line 807 was assigned to AA1, not AA2 and it was. But, it still went to AA2.

The only way I could fix it was to assign line 807 to a new pool and then it went to AA1.

So, obviously pool 28 was steering it to AA2, but how? I'm not 100% familiar with qcc operation, but couldn't think of any way a pool would decide what AA it covers to. Anyone know why this would be?
 
your pool 28 was assigned into a call coverage group that overflowed to the voice-mail
 
cvrbob, they want it to go to voicemail, just not Auto-attendant 2. They have an 007mlm and it is programmed to have line 7 go to AA1 as it should. But it goes to AA2 everytime. When I changed the pool to 30, it went to AA1 (same line7). I couldn't find anywhere in programming that would send pool 28 to AA2? They only have (1) calling group (vm) and (1) group cover-30.

Merlinman, I agree. I have only run into them on a rare occasion. I talked to the client about changing to a dlc as the functionality they want can easily be programmed with a dlc. We'll see.
 
Do a print of your calling groups. It is likely that the pool is assigned to a calling group with no members, that overflows to the voicemail calling group.

Once it hits voicemail, there is a mailbox set up with a Class of Service of 16 to steer it to AA2. Change the COS to 15, and it will go to AA1.
 
I did all the prints I could think of. The only calling group asigned is voicemail (770) and it isn't assigned there either.
 
ok where do you get pool 28 or 30, pools are normal y 70 then 890 to 899

how do you get pool 30 & call cover group 30 ?

Like TTT said look in also your attendant for AA2 COS 16 what is the mailbox, that is also your GC for that pool likely
 
This is a system that was installed and programmed by a different vendor many years ago. My mistake, cover group 30 was renumbered to something else (can't remember off the top of my head). The original vendor had pools renumbered to 25, 26, 27, 28, 29, 30, etc. I'm just working with what I was given.

As my other posts have stated, there was only (1) group created and that was 770 (voicemail).

The issue is fixed for now using pool 30, but just wanted to see if anyone more familar with qcc had any good ideas on how a pool (and not a line) could steer to a different AA. It's a mystery.
 
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