QCC & coverage

[thephonelady]

Cust has a T1 with all calls going to 2 QCC's. They also have an 800 # that goes to an auto attd via a calling group. They recently downsized to 1 receptionist so when she goes to lunch or leaves her desk there is no one to answer the calls & she puts the system on night svc, The problem is the 800 #. The 0 option transfers the caller to x100 and if there is no one at the console the call just rings & rings and has no coverage which is fine if there is someone to answer it. Is there any way to remedy this?? They are using Intuity Audix. I was thinking of possibly changing the console to a DLC and have more coverage options. Thanks!!

 

[merlinman]

I prefer DLC to QCC anyday.

The ONLY time I use a QCC is when I absolutely have to.

So far, that has only been once.

That being said, is there really a need for a QCC in the first place?

That is, does this extension have to monitor more than 18 lines?

If not, do away with it to simplify matters.

 

[cvrbob]

have you looked into QCC backup to a coverage group

 

[cvrbob]

Sorry should have said calling group & busy position instead of night